Right of withdrawal

For our services "request for purchase" and "Sale" online on the site www.dimanoinmano.it our company uses these guidelines concerning the right of withdrawal.

In the event that the conclusion of a purchase contract takes place outside the business premises, the sale in question is subject to Legislative Decree No. 206 of 9/6/2005, which allows the buyer to exercise the right of withdrawal. Fall so in this case remote purchases made by phone or via the Internet are they delivered to your door or picked up at the company's registered office or at a point of presence on the territory.

Who can apply
To natural persons (consumers) acting for purposes which can be regarded as unrelated to their business. They are therefore excluded from the right of withdrawal, purchases made by retailers and companies. It is, therefore, excluded from the right of withdrawal, the supplier who communicates their VAT registration number.

The buyer is entitled to withdraw from the contract, without penalty and without giving any reason, within a period of 15 working days, from receipt of our email delivery of products purchased from the shipper, to exercise the right of withdrawal.
This right is the right to return purchased goods to the seller and the consequent refund of the purchase price.

What excludes
They are therefore excluded from reimbursement for a right of withdrawal:
-shipping charges incurred for the purchase;
-shipping costs to support to ship products in return.
And under the responsibility of the customer.

How to use them
Make sure you have the following information ready and promptly communicate them to hands Soc Coop:
-article code (s);
-our delivery code;
-bank details (IBAN and BIK CODE) on which you want to be paid by wire transfer.

1. fill out the withdrawal form within the site
2. send, by registered mail with acknowledgement of receipt, a signed written statement of willingness to exercise the right of withdrawal to summarize all data above and requested (includes any authorization to credit the amount on bank account payable to third parties), directing it at our offices in Viale Espinasse, 20156 Milano 99.
3. within the same time limit of 15 working days to return the goods if packed and integrates with the same packaging used for delivery. The shipment to the sender is against him and under his responsibility.

How to return shipment
Packing materials carefully, if possible, with the same packaging used for delivery.
PIN on the package the destination address, the return code (sent by email) and the sender.
Send the parcel to hands Soc Coop Via XXV Aprile 59, 20050 Cambiago (MI) via traceable system.

Escapist times bank customer payment cancellation
From hand to hand Soc Coop, if the above procedure is performed correctly and if you determine that the product is completely intact in its entirety, within 30 working days from receipt of goods to be credited to the customer of the amount paid excluding shipping expenses (Legislative Decree n. 206 of 9/6/2005).

Warning: no withdrawal code shipments will not be accepted by the headquarters of hands Soc Coop and shall not be liable for any damage caused during shipment to return merchandise by the customer at our warehouse.

Any dispute relating to the application, execution, interpretation and breach of contracts of purchase stipulated "online" via the website www.dimanoinmano.it is subject to Italian jurisdiction; the present general conditions are, as far as not expressly herein, the provisions of Legislative Decree No. 206 of 6.09.2005. For any dispute between the parties concerning this Agreement shall be the Court of Milan (MI) (Italy).