Insurance rules

The conditions of this regulation are preliminary to the use of the "Online sales" service on the website www.dimanoinmano.it.
 

Insurance rules

In case of damage caused by the carrier, please contact us with confidence; we will take steps to give you compensation according to the applicable laws in force

The methods we use are as follows :

1. Vector shipping : reimburses 1 euro per kg as per law 450 on transport.
Included in the packing and shipping costs indicated, in the event of damage, a refund of 1 euro per kg is calculated, as required by law 450 on vector transport.

2. Optional insured shipping : refunds the entire amount paid for the item.
If desired, it is possible to insure the shipment on the value of the goods. In case of damage, the total amount paid to us for the purchase will be refunded. It is a recommended mode in cases of expensive objects. In this case, the damaged goods must necessarily be returned.

If a damaged item is delivered, the customer must necessarily sign the waybill presented by the courier with reserve. Otherwise it will not be possible to make a claim for damages.

It is the buyer's full right to check the goods before picking them up.

If the courier does not allow these operations, he commits a serious fault, our advice in this case is to sign with reservations, specifying that there is a fault. prevented from carrying out checks.